Installation and Support


ComeoCare is a pure was based application, which means that it only requires to be installed on a centralised web server. No installation is necessary on the clients – a standard browser is sufficient.

The server installation for ComeoCare can be delivered as an installable package or a complete virtual machine. If the hospital chooses to install ComeoCare as a VM, this VM contains both the web server and database. Of course, ComeoCare can also be installed on separate servers: a web server and a database server.

 In most cases, ComeoCare is installed in a test environment and a production environment.
 When installed, ComeoCare asks for a license key, which gives unlimited access for an unlimited number of computers and users. The license is however limited in time and number of treatment days. A valid license also gives the users acces to the help desk during office hours.

Licensing and support

The license fee for ComeoCare is an annual fee and calculated based on the number of patient-days that are managed with ComeoCare. The annual license fee includes:

  1. The installation, maintenance and use of the software ComeoCare. The package is delivered, installed on a virtual machine, ready for multi-site and multi-users. This virtual machine is supplied with all the necessary components to install the application in different environments.
  2. 2 training sessions per site, consisting of a comprehensive presentation of the product, a demonstration and question/answer sessions.
  3. Unlimited number of users, regardless of their profile
  4. Access to the service desk, accessible via phone or email, every working day from 09h00 to 12h00 and 13h00 to 17h00.
  5. Remote maintenance of your ComeoCare installation
  6. Access to new versions of ComeoCare, including any necessary improvements, minor changes and major releases of the application, documentation of the changes, installation of changes on your environment
  7. Admission to the user group, including participation in group meetings, opportunity to request new functionalities
  8. Integration with standard packages such as Infohos, Omnipro, H ++, Polymedis ….